Customer service

Personal customers

Business customers

03457 740 740

8:00am – 6:30pm Monday to Friday

8:00am – 3:00pm Saturday

9:00am – 2:00pm Sunday

03457 950 950

8:00am – 6:30pm Monday to Friday

8:00am – 3:00pm Saturday

Online Business Account

To place a new order Log in

For all other OBA enquiries Call: 03457 950 950
8:00am – 6:30pm Monday to Friday
8:00am – 3:00pm Saturday
Email: obahelp@your.royalmail.com

Redirection and Keepsafe™

To set up or renew a Redirection or set up a Keepsafe™ or Business Keepsafe™
Call: 03457 777 888
Calling from outside the UK: + 44 1782 668 007.

8:00am – 6:30pm Monday to Friday

8:00am – 3:00pm Saturday

9:00am – 2:00pm Sunday

Postcode enquiries

Call: 03457 111 222

2:00pm – 6:00pm Monday to Friday

Track an item

If you have a tracking number for a Royal Mail UK or International service contact us.

Call: 03457 740 740

8:00am – 6:30pm Monday to Friday

8:00am – 3:00pm Saturday

9:00am – 2:00pm Sunday

Online Postage

Use our Click and drop service to send a parcel easily

Online Shop and Philatelic Customer Service

Personal customers

Business customers

Email: philatelic.enquiries@royalmail.com (Stamp collectors or small stamp orders)
UK customers call: 03457 641 641
Outside the UK call: +44 3457 641 641

8:30am – 5:00pm Monday to Friday

Email: business.enquiries@royalmail.com (business or bulk items)
UK customers call: 03457 640 640
Outside the UK call +44 3457 640 640

8:30am – 5:00pm Monday to Friday

Redelivery

To book a Redelivery please contact us using the telephone number on the 'Something for you' card we left.

Paying a fee

If you've received a card saying you need to pay a fee you can do this by affixing the required postage to the card and posting it back to us. Alternatively, you can pay your fee at the address on the reverse of the card.