Customer service

Personal customers

Business customers

03457 740 740

8am – 6:30pm Monday to Friday

8am – 3pm Saturday

9am – 2pm Sunday

03457 950 950

8am – 6:30pm Monday to Friday

8am – 3pm Saturday

9am – 2pm Sunday

Online Business Account

To place a new order Log in

For all other OBA enquiries Call: 03457 950 950
8am – 6:30pm Monday to Friday
8am – 3pm Saturday
9am – 2pm Sunday
Email: obahelp@your.royalmail.com

Redirection and Keepsafe™

To set up or renew a Redirection or set up a Keepsafe™ or Business Keepsafe™
Call: 03457 777 888
Calling from outside the UK: + 44 1782 668 007.

8am – 6:30pm Monday to Friday

8am – 3pm Saturday

9am – 2pm Sunday

Postcode enquiries

During office hours

Outside office hours

Call: 0906 302 1222*

8am – 4pm Monday to Friday

(Calls cost 55p per minute plus your telephone company's network charge)

Call: 03457 111 222*

4pm – 6pm Monday to Friday

* Calls may be recorded and monitored for training and compliance purposes. This service is not available on Saturdays, Sundays or Bank Holidays. If you cannot get through, it could be because your phone is barred from calling 090 numbers. Contact your service provider to request that this bar is removed.

Track an item

If you have a tracking number for a Royal Mail UK or International service contact us.

Call: 03457 740 740

8am – 6:30pm Monday to Friday

8am – 3pm Saturday

9am – 2pm Sunday

Online Postage

Use our Click and drop service to send a parcel easily

Online Shop and Philatelic Customer Service

Personal customers

Business customers

Email: philatelic.enquiries@royalmail.com (Stamp collectors or small stamp orders)
UK customers call: 03457 641 641 or 03452 266 8756 Outside the UK call: +44 131 316 7483

8:30am – 5pm Monday to Friday

Email: business.enquiries@royalmail.com (business or bulk items)
UK customers call: 03457 782 677
Outside the UK call +44 131 316 7482

8:30am – 5pm Monday to Friday

Redelivery

To book a Redelivery please contact us using the telephone number on the 'Something for you' card we left.

Paying a fee

If you've received a card saying you need to pay a fee you can do this by affixing the required postage to the card and posting it back to us. Alternatively, you can pay your fee at the address on the reverse of the card.